The rapid change of communication that has brought geographically dispersed teams together has changed how teams work. People from all over the world can now collaborate and deliver work with unprecedented speed. Unfortunately, this increased work speed has also led to information overload and stress among team members. The recent Microsoft Work Trends Index 2022 found the average Microsoft Teams user now sends 42% more chats per person after hours.
This is not sustainable. The endless streams of work messages never stop and the silos of information created from separate but related communications make it very hard to keep up with information and retain context.